Follow Us: Twitter LinkedIn Facebook


Specialty Graphic Imaging Association

Getting Started in CI – Three Metrics You Need To Improve Customer Satisfaction and Operational Effectiveness

Free for Printing Industries of America (PIA) and Specialty Graphic Imaging Association (SGIA) Members

While there is great interest in continuous improvement (CI) in the printing and graphic arts industry, most small companies struggle to implement lean manufacturing and CI initiatives. In this session we will explore three key metrics that will allow companies of all sizes to simply and effectively get started on their journey towards improved customer satisfaction and operational effectiveness.


To register, go to Free to PIA and SGIA members. SGIA members can use a coupon code at this link to reduce the fee to $0. Nonmember fee is $39.


This webinar is being presented in support of the 2019 Continuous Improvement Conference, April 14-17 in Dallas. The conference is the only annual industry event that helps companies pursue operational excellence by applying Lean manufacturing and other management approaches.

Who Should Attend: 
Company Owners
Management Teams
Production Managers
What will you learn: 

The three metrics that will tell you everything you need to know to improve customer satisfaction and operational effectiveness

* Data collection methods to automate KPI processes

* Communication strategies to ensure successful outcomes in driving change

* Best practices for sharing metrics with employees