Ryan Kiley is the Director of Strategic Production Services for Ricoh USA Inc. and Ricoh’s worldwide Commercial & Industrial Printing Business Group. Throughout his 20-year career in production printing, his mission has remained consistent: Surround world-class hardware and software products with a services portfolio that helps customers realize the maximum benefit of their investment. Ryan is a software engineer by education and began his career at IBM’s Networking Hardware Division in Research Triangle Park, North Carolina. He then spent 11 years at Rochester Software Associates Inc. before joining Ricoh’s Production Printing Business Group in 2006. In 2013, Ryan was asked to join Ricoh’s Global Marketing Center to bring the best of Ricoh’s Services- Led initiatives to a global audience. Ryan lives in Rochester, New York, with his wife, Kacey, and two children, Sean and Shannon.